Shipping policy

Pock Shipping Policy

At Pock, we want your console to reach you quickly and safely. Please review the details below. Delivery timelines shown are estimates and by placing an order at checkout you confirm you have read and agree to this Shipping Policy.

Order Processing (Dispatch)

Orders placed before 11pm your time are dispatched the same business day. After that, and at weekends, they go out the next business day.

Peak / Festive Season Notice: During peak periods (including major promotions and holiday seasons), processing and delivery timelines may be longer than the estimates shown below.

Shipping Options

- Standard tracked shipping: Free tracked shipping on every order, with no minimum to spend.
- VIP Shipping ($4.99): Priority handling, plus cover against loss, theft and damage in transit.

Delivery Times (Estimates)

Business days in transit once your order has been dispatched:

- United States: 3-6 business days
- Canada, UK, Ireland, Australia, New Zealand: 5-9 business days
- Europe: 5-10 business days

Delivery timelines are estimates, not guarantees, and begin once your order has shipped. Delivery times may vary depending on your location, courier availability, and unexpected delays (weather, holidays, peak seasonal periods, operational disruptions, etc.).

Shipping Areas

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Ireland, Germany, France, the Netherlands, Spain and Italy. These are the destinations our checkout accepts an address in, and available services may vary by destination.

Address Changes

If you need to update your shipping address, please email support@trypock.com within 24 hours of placing your order (include your order number). If an order has already been processed or shipped, we may be unable to make changes.

Tracking

Every order ships tracked, and the tracking number is emailed to you the moment it leaves the warehouse.

Lost or Delayed Orders

If your package hasn’t arrived within the estimated timeframe, please contact us at support@trypock.com and we’ll help. If a parcel is marked as “delivered” by the courier but you can’t locate it, please check with neighbours, reception/mailroom (if applicable), or your local delivery office first.

Questions? Reach us anytime at support@trypock.com.